Frequently Asked Questions




What is a Master Plumber?
A “Master Plumber” in Ontario holds a certificate of qualification from the Province of Ontario as a plumber, is qualified in the planning, superintending and installation of plumbing, is familiar with the laws, rules and regulations governing the same, and who alone, or by journeyman and/or apprentice plumbers under his or her supervision, performs plumbing work.
What is an Apprentice Plumber?
The following is an excerpt from the Ontario College of Trades document on the apprenticeship program:

Plumber is a trade regulated by the Ontario College of Trades and Apprenticeship Act, 2009. Qualified individuals may obtain a Certificate of Qualification, which confirms its holder has the
skills, knowledge and experience that meet industry standards of practice for the trade.

In order to complete an apprenticeship training program in the trade, individuals must become members of the Ontario College of Trades (the College), and apprentices must remain active members for the duration of their apprenticeship.

Upon completing an apprenticeship, the Ministry of Training, Colleges and Universities (MTCU) will issue an individual a Certificate of Apprenticeship. Upon passing the trade’s certification examination and meeting the College’s registration requirements, the individual may apply to become certified and registered as a journeyperson in the trade.

Plumber is classified as a compulsory trade, which means that individuals working in the trade are required by law to be members of the College.

In Ontario, the trade is part of the Interprovincial Red Seal Program—the national standard for the trade across Canada:

An apprenticeship training program consists of on-the-job and in-school training. The program duration set in regulations for the trade of Plumber is 9,000 hours (approximately five years) consisting of 8,280 hours of on-the-job work experience and 720 hours of in-school training.

Where do you provide plumbing services?
We provide plumbing services throughout York Region. Our base is Aurora, making it easy to get to Newmarket, Keswick, Georgina, Barrie. We also provide industrial and commercial plumbing services in Toronto and the GTA.

Some of our customers in York Region have asked us to work on their cottages as well. So now we travel to cottage country!

How quickly can you fix my leaky toilet?
Give us a call at 905-727-3210 and we will schedule you in as quickly as possible. We do not work 24 x 7, but we will fix your problem fast and properly.
How often should I clean the shower drain?
Well if the water is puddling up while you shower, the answer is “NOW”. As to regular maintenance, it depends on how many people use the shower and how long is their hair! Consider using a grate over the drain and in the sink to cut down on what goes down the drain. Your drain will let you know how often it needs to be cleaned. For heavy use, it could be as often as monthly. Less used drains can be cleaned twice a year.

Do not use drain cleaners! You have to open up the drain and manually clean it out. If you don’t want to do that, give us a call. We’ll take care of all the drains in the house!

Why don't you quote flat rates for your services?
Having a menu of plumbing services can be attractive, but we find that each job is different. A clogged sink may take 1 hour or it could take 3. So that’s why we charge by the hour and give you an honest hour’s work. You pay only for the work done. We find this leads to more satisfied customers and to repeat business. Call us at 905-727-3210 to find out more.
Can you install an instant hot water tap in my kitchen?
Who can resist the idea of steaming hot water right at your finger tips? It is ideal for making tea, coffee, hot chocolate, pasta, vegetables, or for cleaning pots and pans. You can even adjust the water temperature for your perfect hot drink. There are many options so call us to discuss!
My parents are getting older but want to stay in their home. How can we help them stay?
As we go through life the requirements for the kitchen and bathroom can change. We have made changes to bathrooms to make them more usable for older people. In particular installing grab bars, curbless showers and more specialized fixtures can really help. We have also renovated bathrooms to help young families with children. Call us. We can help!
What is the most expensive toilet in the world?
Well according to How Stuff Works, the most expensive toilet in the world is located at Hang Fung Gold Technology Group in Hong Kong. The company features many handcrafted treasures. But to plumbers, and most visitors, the most interesting has to be their 24-carat solid gold toilet!

See pictures

Call the dedicated team from Bob's Plumbing Service today.

Whether you have a small plumbing repair or a major project, give us a call at 905-727-3210, text or call 905-955-3210 or use the form below.

Talk to you soon!